Our Partners and Associates bring a diverse range of skills and expertise to ISG engagements. Based on the individual project and client needs, we are able to quickly provide the necessary talent, offering our customers a highly qualified team that can successfully execute any engagement. The professionals identified here represent some of the major talent that works with our firm, although there are other Associates and Expert Consultants we engage if required to effectively complete any assignment.
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Currently a Managing Partner with InSight Solutions Group, Tom has led successful management change efforts as a consultant for more than 20 years. In 1983 he created The Elder Group, a management consulting firm which grew from a regional company focused on technology, process, and organization change to a full scale professional service operation with national and international clients. Between 1983 and 1999 as Principal of The Elder Group, Tom provided leadership and innovative solutions to start-ups and multi-billion dollar companies alike across nine industry groups. Projects involved Reengineering, Restructuring, Organizational Development, Technology Planning and Implementation, Insourced Management, Acquisitions and Mergers, Cultural Change, Management and Market Assessment, and High Performance Team Building. A major experience base for Tom and The Elder Group was in the healthcare industry. His experience in this arena, both for-profit and not-for-profit, included leading multiple reengineering business and clinical teams, providing strategic planning for large provider chains, creating and organizing regional service centers, creating new business functions via acquisition, joint venture, or licensee arrangement, as well as providing insourced management for multiple functions in a multi-year change process. In addition to Healthcare, Tom has led similar efforts in the Food Service, Manufacturing, Financial Service, and Energy Industries. In 1999, Tom helped The Elder Group partnership transition into InSight Solutions Group, which is an alliance organization offering a wider array of change management skills provided by professionals based around the country. ISG now pulls from other national providers in the area of legal compliance, data based marketing, management assessment, compensation program design, and executive team building. This provides the ability to quickly pull together a wide range of skills needed for change teams to cope with the dynamically changing business environments we experience. During the last six years through this alliance, Tom has led the cultural merging of a billion dollar acquisition in Food Service, provided management selection and infrastructure/process development for a successful high tech start-up, as well as ensured compliance and performance enhancements to a mid-size manufacturing company. Prior to his career in Professional Services, Tom was a member of the PepsiCo management team. Working in both Frito-Lay and Pepsi-Co Foods International Divisions, Tom moved cross-functionally within the corporation. Serving in nine roles in 15 years within the Finance and Information Technology functions, he found his calling as a “change agent.” Whether as Financial Chief of the Canadian Operation implementing needed infrastructure, or as the head of new technologies and end-user computing at Frito-Lay in the early 1980’s, Tom has been successful in transforming organizations. Tom is a graduate of The University of Alabama with both a BS in Mathematics and an MS in Environmental Science. He has published research related to Air Pollution Control. In addition, he has published articles in the past related to managing information technology change/end user computing and has been a speaker at many industry events.

Marion Witt, Managing Partner of InSight Solutions, has been with the firm (originally named The Elder Group) since 1984 and has been a Managing Partner since 1994. During more than twenty years with the company, she has managed numerous projects within a variety of disciplines, including all aspects of organizational research and negotiations involved in the acquisition of a new business unit by a billion-dollar health care corporation. Marion’s responsibilities within project management have included managing market research and business plan development for business units or joint venture arrangements, development of infrastructure for organizational growth and development, management development, and development of process redesign and documentation, as well as the associated training development and facilitation. Her experience also includes working with senior management to ensure job equity across the organization and designing compensation plans linked to strategic initiatives and corporate goals. Marion’s background in business planning and human resource planning and development has been instrumental in numerous major consulting efforts. A recent consulting engagement involved the development of infrastructure for a start-up technology organization, including the development of corporate policies and procedures and making final recommendations to the senior management team. She has also been outsourced as an HR Director for a major healthcare organization. During her consulting years, her areas of expertise have been organizational structure and design, business function and process reengineering, personnel and skill-set building and assessment, human resource planning and administration, corporate communications, business plan development, management development and training, as well as policy and procedure development and documentation. Other areas of specialization include managing change and overcoming employee resistance to business transitions through developing educational, training and employee involvement processes. For more than eight years prior to joining the firm, Marion worked for Frito-Lay, serving in the Human Resource and Information Services fields in management and specialist roles. Applicable work experience included managing corporate communications, interfacing with executive management for presentation and communication vehicles, writing, and managing the work of numerous suppliers and vendors. A functional responsibility in one of her positions included managing the evaluation and implementation of various systems for office automation, image processing, and voice processing technologies for corporate application within Frito-Lay. A native Dallasite, Marion earned a B.A. in Communications from Texas Woman's University, and an M.B.A. from the University of Dallas.

Mike Gallaher is a strong business leader focused on delivering products and services that improve competitive posture, productivity and shareholder value. As a Senior Consultant working with InSight Solutions Group, Mike has been responsible for the delivery of performance improvement and business consulting services in the Healthcare and Financial Services business sectors. His contributions have covered a broad spectrum that include an estimated annual cost reduction of $1.3 million for a business process re-engineering project with a $1 billion medical transportation provider and developing strategies to profitably capitalize on growth opportunities for a provider of specialty risk products in the financial services sector. His corporate experience involves 23 years with leading organizations in the areas of management consulting, project management and systems consulting. His roles with these organizations have been in the areas of Operations, Quality Assurance, Manufacturing and Distribution, and Marketing, with focus on operations analysis, performance improvement, process innovation and transformation management. During his nine years with Cap Gemini Ernst & Young in Irving, Texas, Mike served as Director of Operations for the North America Global Delivery Center. In this role, he was responsible for the efficient, timely, reliable and high-quality delivery of products and services, as well as the day-to-day operations, for the North American Global Delivery Center. While with the company, he consolidated and integrated two organizations and created a new operating model that transformed two internally focused legacy organizations into a fast, flexible, account-focused service provider. He also implemented a Quality Management System, achieving ISO 9001 certification for the organization. Other work experience involves six years with Convex Computer Corporation in Richardson, Texas, where his roles included Product Manager, Materials Planner, and Information Systems Lead. In the lead role, he was responsible for managing software installation projects including the evaluation, prioritization and development of functional specifications for new application development, including the design and delivery of training programs. Prior to Convex Computers, Mike worked for Texas Instruments in Austin, Texas. During his eight years with that organization, his focus was business planning and material control for several minicomputer product lines. He also held key leadership positions in the manufacturing arena, supervising approximately 50 production control, quality assurance and electronic assembly staff, along with maintaining responsibility for cost center forecasting and materials scheduling. Mike is a graduate of Southwest Texas State University where he received his Bachelor’s Degree in Psychology.

A seasoned veteran consultant, Marlene Gebhardt has worked with InSight Solutions Group since 1992. During that time, she has played an integral role in numerous marketing and feasibility analysis projects for clients in a variety of industries. With an early emphasis on Healthcare, Marlene was responsible for designing and conducting a feasibility study for entry into the medical transcription market for a major ISG client. This engagement involved performing market analysis, identifying primary acquisition targets, reviewing internal business processes, and making recommendations to the Board which resulted in a successful acquisition netting the client almost $1 million in savings over a two-year period. In another ISG engagement, she designed and conducted a feasibility study for entrance into ground and air-ambulance markets. This project also entailed identifying and negotiating with primary acquisition targets and making recommendations to the Board. Marlene was a primary resource involved in conducting market research to seek new product and service opportunities for a large real estate client of InSight Solutions Group. This project involved performing market and competitive analysis and identifying potential partnership and acquisition opportunities, as well as initiating the business plan process. Likewise, Marlene served on another engagement for a large defense contractor, which involved designing and conducting market research for new market development opportunities. Activities for this client included designing and conducting interviews, analyzing data, developing recommendations, and developing the business plans for the new market opportunity. On a similar engagement for a well-known, national telecommunications company, Marlene worked with other ISG team members to conduct market and competitive analysis for the client who was considering entry into the healthcare market. An integral step of this work plan was the design and development of a focus group of healthcare professionals, providing original research for the client. Some of Marlene’s strengths are in her ability to advise, design and implement sales and marketing activities for a wide range of clients. Other recent consulting engagements include researching and making recommendations for a successful capital campaign for Fort Lewis College, and researching and initiating customer field trials for a potential Internet firm. Marlene was a magna cum laude graduate of Arizona State University with a B.A. degree. In addition to consulting work, she serves her community of Durango, Colorado as the Board Chairman of Women’s Resource Center and an Interim Executive Director with focus on Marketing and Public Relations.

In his role as Senior Consultant for ISG, Mark Goodwin brings experience from the corporate arena as well as the consulting industry. He served in corporate financial and management positions for eighteen years prior to moving into the consulting arena in 1995. In his corporate experience, Mark worked for companies in the refining, manufacturing, construction and chemical industries. Beginning in 1995, Mark worked as a pre-sales and post-sales business consultant analyzing business processes, designing, presenting and then implementing software solutions for prospects and clients in many different industries, including discrete and process manufacturing, food and beverage, fashion, banking, retail and insurance. In his consulting roles, Mark has served as Project Manager and Senior Consultant to assist clients, after the sale, in software implementation projects to improve their business processes and the quality and timeliness of business information. His consulting roles involved activities such as working with senior management to identify business issues, designing and testing solutions, and providing training at all levels of the organization. His clientele has ranged from small companies to major accounts such at Sara Lee Foods in Chicago, Illinois. His most current work at Sara Lee involved assisting the client in project management for company-wide conversion to JD Edwards. In the corporate environment, Mark began as an Internal Auditor for Williams Company and Gifford Hill & Company, and progressed up the financial management ranks with various companies in Dallas and Texas in the refining and electronics industries. Functional experiences from those positions includes responsibility for: Financial Reporting and General Accounting, Credit Administration, Budget and Planning, Internal Controls and Auditing, Procurement Management, Process Analysis and Solution Design, Financial Software Implementation, Manufacturing Cost Accounting, Federal and State Taxation and Business Insurance. A graduate of the University of Tulsa, Mark earned his B.S. in Business Administration and his MBA. He is the Sarbanes-Oxley expert who works with InSight Solutions Group. Mark also has received his C.P.A. certification for the State of Texas, as well as recognition as a Certified Internal Auditor.

Ryan Hensley joined InSight Solutions Group as a Consultant in 1999. Since that time, Ryan has been extensively involved in several major projects for our clients. He provided a vital role as researcher, documentation specialist and technical support working with a billion-dollar organization in Chicago, Illinois that year. Other major consulting work for ISG included several project engagements for an industry leader in refining and manufacturing as well as reengineering work for a large U.S. long-term healthcare company. He has also been engaged working with a start-up technology company in Dallas. Ryan’s primary focus as an InSight Solutions Consultant for this organization has been analysis and documentation of existing work processes. He has also worked with senior team members on developing and documenting Strategic Programs for annual budget reviews and approval. Prior to joining our firm, Ryan’s experience in consulting was focused on extensive data gathering, research, analysis and reporting for certified financial planners. He has experience in conducting organizational workshops and is an advisor to Alpha Phi Omega, an international co-educational community service fraternity. His consulting experience covers all major corporate functions within a wide variety of industries, including Technology and Internet, Healthcare, Publishing, Manufacturing, Financial Services, Building and Construction, and Training and Development. Other previous work experience includes a role in 1996 as an intern to Joe Barton, US House of Representatives. His responsibilities included the planning, organization and execution of Mr. Barton’s activities. Ryan earned a B.S. in Economics from TCU with major emphasis on econometrics, international trade and finance and statistical analysis. He also has an MS in Applied Economics that he received from The University of North Texas. His emphasis was Technology and Public Policy, as well as Statistical and Process Analysis.

Fred Parrish brings a successful history of P&L management, as well as significant years experience in financial and operational areas, to his role as Senior Consultant for InSight Solutions Group. For more than eight years, Fred has worked in increasing responsible roles as the senior financial officer for fast-growing firms in Dallas, Texas. Prior to that, he served for over ten years as the Chief Executive Officer for The Company Doctor (acquired by Healthsouth Corporation) and Composite Technology Group, as well as headed his own consulting firm for two years. In his financial roles, Fred has been accountable for financial management, analysis and reporting for two organizations: Newbridge Information Services, a leading-edge technology publishing company, and Matrix Rehabilitation, a healthcare group with 200 facilities operating in twelve states. As the CFO for these organizations, Fred has also been responsible for the development and implementation of business policies and strategic plans to drive the financial performance of the businesses. In addition, he has developed complex models to identify and manage pricing strategies, shipping methodologies, financial forecasting and operational cash flow to maximize operating margins and performance. One model he developed for the healthcare company had significant impact on the corporation’s financials, resulting in an estimated annual savings of $11 million for the $167 million organization. While serving in a financial role for a healthcare company, Fred made necessary adjustments to his functional organization through process improvements he implemented. He restructured A/R management, reversing a negative trend in A/R growth that provided an additional collection of $4.7 million. In addition, Fred improved internal controls and asset management to increase operating efficiencies, which resulted in annual savings of nearly $1 million. While making these operational changes to improve processes and performance of the organization, Fred reduced the accounting and finance staff by 20%. Another operational area where Fred has illustrated success is in moving a company toward a “virtual close” capability to enable near real time financial reporting to improve response time of strategic management decisions and further leverage corporate resources. Fred received his Bachelor of Science degree in Accounting from Slippery Rock University in Pennsylvania, with a Minor in Business Administration and Computer Programming.

Dr. Sandy Gluckman has been an associate with InSight Solutions Group since 1999, serving a key role in several major corporate transformation efforts. During her 25 years as owner and President of her own consulting firm, Dr. Sandy Gluckman has developed a unique approach to business transformation. She is a clinical psychologist specializing in organizational transformation and people development. Her clinical training and organizational development specialty approach give her a deep understanding of the dynamics of change, of personal driving forces and of teamwork. Dr. Gluckman’s work is perceived by her clients as making a measurable positive difference to the culture of the organization and the bottom line. Her change management work encompasses specialization in the following areas: leadership training, rejuvenation, decreasing bureaucracy in organizations, creating and implementing powerful corporate visions, out-of-the box strategic planning, creating enabling structures and processes to support the vision, the empowerment of individuals and teams, and communication through corporate theatre. Dr. Gluckman works extensively with mergers and acquisitions, bringing about successful integration of different cultures and assisting in turning the strategic advantages of the merger into profit. She was commissioned by the foremost Management Institute in South Africa to write their module on Change Management, which is beamed to students throughout Africa. At the time of leaving South Africa, Dr. Gluckman was consulted by political leaders about the possibility of using her methodology and facilitation in the process of creating a National Vision for South Africa, similar to those created for Malaysia, Singapore and Korea. One of Dr. Gluckman’s honors include being selected by the leading Business School in South Africa (The Wits Business School), from amongst nationally and internationally renowned change specialists, to lecture three modules for a Leadership Forum launched in 1998. This Leadership Forum was initiated for Senior Executives and their successors. As a result of the excellent ratings she receives each year, Sandy continues to be invited to return to deliver these modules. Sandy has a PhD from the University of the Witwatersrand, South Africa in the use of the “whole brain” in training and education and has studied in the USA at the Adizes Institute for Organizational Growth and Rejuvenation.