Projects involved Reengineering, Restructuring, Organizational Development, Technology Planning and Implementation, Insourced Management, Acquisitions and Mergers, Cultural Change, Management and Market Assessment, and High Performance Team Building. A major experience base for Tom and The Elder Group was in the healthcare industry. His experience in this arena, both for-profit and not-for-profit, included leading multiple reengineering business and clinical teams, providing strategic planning for large provider chains, creating and organizing regional service centers, creating new business functions via acquisition, joint venture, or licensee arrangement, as well as providing insourced management for multiple functions in a multi-year change process. In addition to Healthcare, Tom has led similar efforts in the Food Service, Manufacturing, Financial Service, and Energy Industries.

In 1999, Tom helped The Elder Group partnership transition into InSight Solutions Group, which is an alliance organization offering a wider array of change management skills provided by professionals based around the country. ISG now pulls from other national providers in the area of legal compliance, data based marketing, management assessment, compensation program design, and executive team building. This provides the ability to quickly pull together a wide range of skills needed for change teams to cope with the dynamically changing business environments we experience.

During the last six years through this alliance, Tom has led the cultural merging of a billion dollar acquisition in Food Service, provided management selection and infrastructure/process development for a successful high tech start-up, as well as ensured compliance and performance enhancements to a mid-size manufacturing company.

Prior to his career in Professional Services, Tom was a member of the PepsiCo management team. Working in both Frito-Lay and Pepsi-Co Foods International Divisions, Tom moved cross-functionally within the corporation. Serving in nine roles in 15 years within the Finance and Information Technology functions, he found his calling as a “change agent.” Whether as Financial Chief of the Canadian Operation implementing needed infrastructure, or as the head of new technologies and end-user computing at Frito-Lay in the early 1980’s, Tom has been successful in transforming organizations.

Tom is a graduate of The University of Alabama with both a BS in Mathematics and an MS in Environmental Science. He has published research related to Air Pollution Control. In addition, he has published articles in the past related to managing information technology change/end user computing and has been a speaker at many industry events.

Marion’s responsibilities within project management have included managing market research and business plan development for business units or joint venture arrangements, development of infrastructure for organizational growth and development, management development, and development of process redesign and documentation, as well as the associated training development and facilitation. Her experience also includes working with senior management to ensure job equity across the organization and designing compensation plans linked to strategic initiatives and corporate goals.

Marion’s background in business planning and human resource planning and development has been instrumental in numerous major consulting efforts. A recent consulting engagement involved the development of infrastructure for a start-up technology organization, including the development of corporate policies and procedures and making final recommendations to the senior management team. She has also been outsourced as an HR Director for a major healthcare organization.

During her consulting years, her areas of expertise have been organizational structure and design, business function and process reengineering, personnel and skill-set building and assessment, human resource planning and administration, corporate communications, business plan development, management development and training, as well as policy and procedure development and documentation. Other areas of specialization include managing change and overcoming employee resistance to business transitions through developing educational, training and employee involvement processes.

For more than eight years prior to joining the firm, Marion worked for Frito-Lay, serving in the Human Resource and Information Services fields in management and specialist roles. Applicable work experience included managing corporate communications, interfacing with executive management for presentation and communication vehicles, writing, and managing the work of numerous suppliers and vendors. A functional responsibility in one of her positions included managing the evaluation and implementation of various systems for office automation, image processing, and voice processing technologies for corporate application within Frito-Lay.

A native Dallasite, Marion earned a B.A. in Communications from Texas Woman's University, and an M.B.A. from the University of Dallas.

Dean’s areas of expertise include Program Management, Project Management, and Knowledge Management. During his more than 20 years with Ernst & Young (Cap Gemini E&Y), Dean served as Project Manager on many large engagements, domestic as well as internationally, as well as the coordinating partner for key accounts, where he implemented company-wide standard methodology. As Vice President of the Center for Business Transformation for E&Y, Dean spearheaded the delivery of web-based methods, learning and knowledge to over 60,000 consulting professionals worldwide. In one role with E&Y, Dean was the US executive leader of over 70 management consulting professionals located throughout US and internationally, where, he was Executive VP for an international group of professionals that designed, authored, and delivered methodology, learning and knowledge content for the firm’s service lines. One of his responsibilities at that time was to oversee a custom software development group that designed, built and delivered web-based authoring, storage and delivery systems. From an international perspective, Dean served as the US Partner managing a software company that was developing a double-byte software product for Ernst & Young’s CASE Technologies, a joint venture start-up company in Toyko.

Additionally, his roles over the years have proven Dean to be a leader in regard to Information Technology, Business Process Redesign, and Process Integration for corporations throughout the US and internationally. As VP Technology and Process Integration at MedSynergies, he was responsible for implementing change to fundamental processes making use of custom developed technology and methods. In that role, he also leveraged existing technology including off-shoring and Enterprise Data Warehouse to improve A/R analyst process efficiencies in revenue cycle management. Dean led the development and implementation of the Claims Intelligence System to enable more effective processing of large numbers of claims and denials. He also introduced OCR and intelligent OCR capabilities to increase productivity in non-ERA, manual transactions.

After earning his Bachelor’s degree in Mathematics and Physics from Missouri Valley College, Dean earned his MS in Computer Science from the Missouri University of Science and Technology, as well as an MBA from the University of Central Missouri.

Dr. Gluckman’s work is perceived by her clients as making a measurable positive difference to the culture of the organization and the bottom line. Her change management work encompasses specialization in the following areas: leadership training, rejuvenation, decreasing bureaucracy in organizations, creating and implementing powerful corporate visions, out-of-the box strategic planning, creating enabling structures and processes to support the vision, the empowerment of individuals and teams, and communication through corporate theatre.

Dr. Gluckman works extensively with mergers and acquisitions, bringing about successful integration of different cultures and assisting in turning the strategic advantages of the merger into profit.

She was commissioned by the foremost Management Institute in South Africa to write their module on Change Management, which is beamed to students throughout Africa. At the time of leaving South Africa, Dr. Gluckman was consulted by political leaders about the possibility of using her methodology and facilitation in the process of creating a National Vision for South Africa, similar to those created for Malaysia, Singapore and Korea.

One of Dr. Gluckman’s honors include being selected by the leading Business School in South Africa (The Wits Business School), from amongst nationally and internationally renowned change specialists, to lecture three modules for a Leadership Forum launched in 1998. This Leadership Forum was initiated for Senior Executives and their successors. As a result of the excellent ratings she receives each year, Sandy continues to be invited to return to deliver these modules.

Sandy has a PhD from the University of the Witwatersrand, South Africa in the use of the “whole brain” in training and education and has studied in the USA at the Adizes Institute for Organizational Growth and Rejuvenation.

She has worked in ISG engagements to analyze existing functions and, when required, develop EEO/Affirmative Action processes and procedures, recruiting resources and tracking systems. She has also been involved in client projects which include design, implementation and facilitation of Affirmative Action training.

In addition to her consulting work with InSight Solutions Group, Ms. Hutt has worked as an independent consultant for more than twenty years. Her other consulting engagements for clients have been to design, develop, strategize and implement human resource programs including recruiting, compensation/benefits, training, AA/EEO, performance management, and employee relations. She has also designed, implemented and managed verification process for compliance with the Immigration Reform and Control Act of 1986, as well as designed, implemented and managed positive Labor/EEO programs for both union and union-free environments. A partial client list of Ms. Hutt’s consulting clients includes Nestlé Waters North America, JetBlue Airlines, Maersk Sealand, The Lucile Packard Foundation for Children's Health, The Lucile Packard Children's Hospital at Stanford, The Federation of Pediatric Organizations, KilpatrickStockton LLC.

Ms. Hutt also has fifteen years experience in the corporate world in increasingly responsible HR executive roles prior to her consulting work. While her career began in labor and employee relations for General Dynamics in 1976, she also served as the Equal Employment Manager for Frito-Lay from 1978 – 1982, where she was responsible for managing the national EEO/AA program, conducting employee relations audits, managing employee-related litigation, and designing and presenting management training programs. She also served as Director of Resources for Atari Inc., for three years and as Corporate Vice President and Director of Human Resources for ABM Industries Incorporated in San Francisco, California, where she was responsible for all functional areas of HR for an employee base of 37,000.

A native of Texas, Gayle attended Southern Methodist University, where she received her BBA in 1973 and her Juris Doctorate in 1976. She is a member of the Texas Bar Foundation and the American Bar Association.

In his financial roles, Fred has been accountable for financial management, analysis and reporting for two organizations: Newbridge Information Services, a leading-edge technology publishing company, and Matrix Rehabilitation, a healthcare group with 200 facilities operating in twelve states. As the CFO for these organizations, Fred has also been responsible for the development and implementation of business policies and strategic plans to drive the financial performance of the businesses. In addition, he has developed complex models to identify and manage pricing strategies, shipping methodologies, financial forecasting and operational cash flow to maximize operating margins and performance. One model he developed for the healthcare company had significant impact on the corporation’s financials, resulting in an estimated annual savings of $11 million for the $167 million organization.

While serving in a financial role for a healthcare company, Fred made necessary adjustments to his functional organization through process improvements he implemented. He restructured A/R management, reversing a negative trend in A/R growth that provided an additional collection of $4.7 million. In addition, Fred improved internal controls and asset management to increase operating efficiencies, which resulted in annual savings of nearly $1 million. While making these operational changes to improve processes and performance of the organization, Fred reduced the accounting and finance staff by 20%. Another operational area where Fred has illustrated success is in moving a company toward a “virtual close” capability to enable near real time financial reporting to improve response time of strategic management decisions and further leverage corporate resources.

Fred received his Bachelor of Science degree in Accounting from Slippery Rock University in Pennsylvania, with a Minor in Business Administration and Computer Programming.

His contributions have covered a broad spectrum that include an estimated annual cost reduction of $1.3 million for a business process re-engineering project with a $1 billion medical transportation provider and developing strategies to profitably capitalize on growth opportunities for a provider of specialty risk products in the financial services sector.

His corporate experience involves 23 years with leading organizations in the areas of management consulting, project management and systems consulting. His roles with these organizations have been in the areas of Operations, Quality Assurance, Manufacturing and Distribution, and Marketing, with focus on operations analysis, performance improvement, process innovation and transformation management.

During his nine years with Cap Gemini Ernst & Young in Irving, Texas, Mike served as Director of Operations for the North America Global Delivery Center. In this role, he was responsible for the efficient, timely, reliable and high-quality delivery of products and services, as well as the day-to-day operations, for the North American Global Delivery Center. While with the company, he consolidated and integrated two organizations and created a new operating model that transformed two internally focused legacy organizations into a fast, flexible, account-focused service provider. He also implemented a Quality Management System, achieving ISO 9001 certification for the organization.

Other work experience involves six years with Convex Computer Corporation in Richardson, Texas, where his roles included Product Manager, Materials Planner, and Information Systems Lead. In the lead role, he was responsible for managing software installation projects including the evaluation, prioritization and development of functional specifications for new application development, including the design and delivery of training programs. Prior to Convex Computers, Mike worked for Texas Instruments in Austin, Texas. During his eight years with that organization, his focus was business planning and material control for several minicomputer product lines. He also held key leadership positions in the manufacturing arena, supervising approximately 50 production control, quality assurance and electronic assembly staff, along with maintaining responsibility for cost center forecasting and materials scheduling.

Mike is a graduate of Southwest Texas State University where he received his Bachelor’s Degree in Psychology.

With an early emphasis on Healthcare, Marlene was responsible for designing and conducting a feasibility study for entry into the medical transcription market for a major ISG client. This engagement involved performing market analysis, identifying primary acquisition targets, reviewing internal business processes, and making recommendations to the Board which resulted in a successful acquisition netting the client almost $1 million in savings over a two-year period. In another ISG engagement, she designed and conducted a feasibility study for entrance into ground and air-ambulance markets. This project also entailed identifying and negotiating with primary acquisition targets and making recommendations to the Board.

Marlene was a primary resource involved in conducting market research to seek new product and service opportunities for a large real estate client of InSight Solutions Group. This project involved performing market and competitive analysis and identifying potential partnership and acquisition opportunities, as well as initiating the business plan process. Likewise, Marlene served on another engagement for a large defense contractor, which involved designing and conducting market research for new market development opportunities. Activities for this client included designing and conducting interviews, analyzing data, developing recommendations, and developing the business plans for the new market opportunity. On a similar engagement for a well-known, national telecommunications company, Marlene worked with other ISG team members to conduct market and competitive analysis for the client who was considering entry into the healthcare market. An integral step of this work plan was the design and development of a focus group of healthcare professionals, providing original research for the client.

Some of Marlene’s strengths are in her ability to advise, design and implement sales and marketing activities for a wide range of clients. Other recent consulting engagements include researching and making recommendations for a successful capital campaign for Fort Lewis College, and researching and initiating customer field trials for a potential Internet firm.

Marlene was a magna cum laude graduate of Arizona State University with a B.A. degree. In addition to consulting work, she serves her community of Durango, Colorado as the Board Chairman of Women’s Resource Center and an Interim Executive Director with focus on Marketing and Public Relations.

Beginning in 1995, Mark worked as a pre-sales and post-sales business consultant analysing business processes, designing, presenting and implementing software solutions for prospects and clients in many different industries, including discrete and process manufacturing, food and beverage, fashion, banking, retail and insurance. In his consulting roles, Mark has served as Project Manager and Senior Consultant to assist clients, after the sale, in software implementation projects to improve their business processes and the quality and timeliness of business information. His consulting roles involved activities such as working with senior management to identify business issues, designing and testing solutions, and providing training at all levels of the organization. His clientele has ranged from small companies to major accounts such as Sara Lee Foods in Chicago, Illinois. His most current work at Sara Lee involved assisting the client in project management for company-wide conversion to JD Edwards.

In the corporate environment, Mark began as an Internal Auditor for Williams Company and Gifford Hill & Company, and progressed up the financial management ranks with various companies in Dallas and Texas in the refining and electronics industries. Functional experiences from those positions includes responsibility for: Financial Reporting and General Accounting, Credit Administration, Budget and Planning, Internal Controls and Auditing, Procurement Management, Process Analysis and Solution Design, Financial Software Implementation, Manufacturing Cost Accounting, Federal and State Taxation and Business Insurance. A graduate of the University of Tulsa, Mark earned his B.S. in Business Administration and his MBA. He is the Sarbanes-Oxley expert who works with InSight Solutions Group. Mark is recognized as a Certified Internal Auditor.